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FlowersDirect.ie - Privacy Statement
At FlowersDirect.ie, your privacy is very important to us and we want to assure you that we take the confidentiality and security of your personal data very seriously. FlowersDirect.ie refers to Springdrop Ltd T/A FlowersDirect.ie, a company registered in Ireland.
We do welcome communication from our users and will endeavour to alter or change these policies to suit you the user. That said, we are constrained by the data protection rights that appertain to you and to all of our users, so do please bear with us if we find ourselves asking you to prove that you are who you say you are, as it is entirely inappropriate to discuss the business of one client with another, which can often be an issue in the sending and receiving of flowers.
If you have any questions or concerns that are not adequately answered by the information provided here, or if you wish to have us amend or delete data we have on our system that relates to you personally, then you will find various ways to contact us in the ‘contact us’ section at the end
The website atwww.FlowersDirect.ie(“FlowersDirect.ie") is owned by Springdrop Ltd, usually referred to in this document as, FlowersDirect.ie or "we/us". For the purposes of the Data Protection Act 1988 and the subsequent Data Protection (Amendment) Act 2003, the data controller in respect of the Website is Springdrop Ltd. FlowersDirect.ie is committed to protecting the privacy of visitors to our Website and complying with all applicable laws in the use of the information we collect about you.
This statement (together with our Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal information we collect from you, or that you provide to us, will be processed by us. Please read the following statement carefully to understand our views and practices regarding your personal information and how we will treat it, including what type of information is collected and tracked on the Website, how the information is used, and with whom the information is shared. All of the ways in which you can communicate with us are contained in the Contact us section
We have a legal obligation to ensure that the personal information we have in our systems about you is kept accurate and up to date. Please assist us to comply with this obligation by informing us of any changes to your personal information.
Subject Access Request.
If you have any questions or concerns that are not adequately answered by the information provided here, or if you wish to have us amend or delete data we have on our system that relates to you personally, or if you have any concerns whatsoever about the data we maintain about you, you have a legal right to submit what is referred to as asubject access request(‘SAR’).
You can send an SAR to:customer.service@FlowersDirect.ie or by post to FlowersDirect.ie Unit 24, Fashion City, Dublin 24, D24 N29Kthe ‘contact us’ section at the end of this document.
Additional right in relation to your personal data
The policies throughout this document are our determined intention to do the very best we can and to state firmly our intention to be as open as possible. We do welcome communication from our users and will endeavour to alter or change these policies to suit you the user. That said, we are constrained by the data protection rights that appertain to you and to all of our users, so do please bear with us if we find ourselves asking you to prove that you are who you say you are, as it is entirely inappropriate to discuss the business of one client with another, which can often be an issue in the sending and receiving of flowers. You may have the following additional rights, detailed below.
We collect personal data from you whenever you interact with our Websites, including when you make purchases, when you browse our Websites, when you use our services or when you sign up to receive any of our services. When providing personal data to us through a form, we indicate which personal data is optional. Please note that, when collection of personal data is required or necessary either as needed for us to fulfil your order or based on legal obligation and you elect not to provide the personal data, we may not be able to accept or fulfil your order.
The types of personal data that we will collect, store, maintain or process includes the following. (Note: We provide further details regarding the use of the personal data in the section of this document headedUses made of the information we collect.)
Personal data you provide when you purchase from us
Your contact details you provide when placing your order, including name, title, billing address, telephone numbers and e-mail address
Recipient and delivery details you provide when placing your order, including name, address, contact telephone numbers, delivery instructions and email address
The occasions for which you purchase our goods and services such as birthdays and anniversaries
Any personal data contained within the card message (e.g., names and birthdays) Details associated with the products you order
When you make a purchase, your payment card details (in accordance with payment card industry standards)
Your communication and marketing preferences including delivery updates and notifications Additional Personal Data provided through the "My Account" feature
Customer title, name, preferred name, telephone number and type, email address, email address type and postal address
Recipient title, name, preferred name, telephone number, email address and postal address Any stored payment card details (in accordance with payment card industry standards)
Stored delivery instructions including any preferred florists Additional Personal Data obtained when you use our Websites
Details of your online browsing activities on our Websites such as the pages visited and the parts of the Websites used Details of the type of device used to access our Websites (device screen size, device type), your device IP address, and your device location, browser information and the preferred language to display our Websites
Additional Personal Data obtained through contact with us
Details of your interaction with emails that we send you
including links that you click and emails that you open
If contact occurs between us, we will keep a record of that correspondence, including your name and contact data, and details of your customer care issues or other concerns and our responses (including any recorded telephone calls)
Our Websites are not intended for use by persons under the age of 18 and our terms and conditions require that a person be 18 or older when placing an order with us. If you believe we have collected personal data from a person under the age of 18, please notify us at the information provided inContact us
Our online card payments are processed very securely on our behalf by, Shopify. . FlowersDirect.ie does not collect or retain financial information. Although you may pay us using your various cards, that process is not carried out on our website. Instead, you are transferred momentarily through secure connections to the card clearance site of Shopify who actually carry out the financial transaction between you and FlowersDirect.ie. Shopify then automatically clears your card details from our system. We have no access to that data and hold only the information that the transaction is either approved/declined.
Even if you telephone your order, our sales person will only input your card number directly to Shopify and will make no permanent record of your card details. For data protection or queries relating to transactions in relation to your personal cards you must first contact your card issuer.
NOTE: Please note that you will receive communications with respect to fulfilling your order or for customer care purposes even if you opt out of receiving marketing communications. This communication could be from Customer Care, the FlowersDirect.ie florist, the courier or from a 3rdparty supplier fulfilling your order.
Notify you of competitions and prize draw offers to enable you to enter and to notify you of any wins
If you use our Website and you have agreed to accept cookies, then you may receive personalised advertisements of our products and services when browsing other Websites using the same computer or device you used to view our Website. This marketing is enabled through the cookies collecting data of your online browsing behaviour.
By using our Websites you will also receive personalised online advertising when browsing other websites using the same computer or device you used to view our Websites. Online advertising isenabled through the cookies collecting data of your online browsing behaviour. These cookies are operated either by FlowersDirect.ie or by a third party and the online advertising is provided through a third party.
Please note that we use search engine advertising programmes e.g. Facebook, Google Adwords and other advertising platforms to serve online advertising. If you are a registered user with these types of advertising platforms, we will use your email address or other contact information, in an encrypted format, to match with your profile on these advertising platforms so that we can provide you with personalised online advertising on these advertising platforms to find other registered users (known as "lookalikes") of these advertising platforms that share similar interests to you based on information we have observed about you from your interactions with our Websites the information these advertising platforms hold about you.
Please note that the online advertising outlined above is subject to the privacy choices you have made on these advertising platforms.
For internal business purposes:
We will use any of the personal data collected to help us to understand how many people interact with our Websites, how well the Websites are working and to consider any improvements we may need to make to the Websites to improve your online experience. It also helps us determine what products and services you are interested in and what you or other customers might wish to purchase from us in future.
With respect to any legal claims or related guidance by our advisors
With respect to any mergers or acquisitions or other business or legal affairs as further described in Clause 9.
If you are an existing customer, we may contact you from time to time (by e-mail, mail, telephone, SMS or other means) with information about goods and services similar to those which were the subject of a previous sale to you.
If you are a new or existing customer, and where you permit selected third parties to use your personal information, we (or they) will contact you by e-mail, mail, telephone, SMS or other means.
If you would like to opt-out of FlowersDirect.ie contacting you for marketing purposes, you can do so at any time by e-mailing us atcustomer.service@FlowersDirect.ie. However, once you have consented to the transfer of your personal information to a third party, you must follow the optout/modify procedures provided for by such third party, to optout/modify your personal information contained in such third party's database.
You have the right to opt out of receiving direct marketing communications at any time. We will address your opt out request as soon as possible, but no longer than one month from the date we receive your request.
You may opt out of marketing communications or change your preferences with respect to marketing communications by:
Unsubscribing from emails using the unsubscribe link which can be found in all marketing emails
Unsubscribing from SMS messaging by texting "STOP" to the number included in the SMS message
Updating your preferences within your "My Account"
Contacting us via the contact information provided in this'contact us'section
By submitting your personal information, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy statement.
While no data transmission over the Internet is 100% secure, the security of our system is very important to us. We seek to ensure that up-to-date data storage and security techniques are used to protect the personal information. All our employees and any third parties we engage to process the personal information are also obliged to respect the confidentiality of this personal information. The personal information is held on a secure online server utilising the Secure Socket Layer technology (SSL) standard.
We are committed to protecting and respecting your privacy rights, and to ensuring that your personal data is safe and secure.
We use administrative, organisational, technical and physical safeguards to protect personal data. Our security controls are designed to protect your personal data from unauthorised alteration, access, disclosure, and use. We regularly test our Websites, data centres, systems, and other assets for security vulnerabilities. In addition, at a minimum, our safeguards involve appropriate technical and organisational measures including, but not limited to, encryption services, review of our data collection, storage and processing practices (including physical security measures, to guard against unauthorised access to systems), scenario planning and crisis management protocols to ensure we are able to respond to cyber security attacks and data security incidents, regular penetration testing of systems, security controls to protect our IT infrastructure from external attack and unauthorised access, and internal policies setting out our data security approach and training for employees.
We may use technology to track the patterns of behaviour of registered and non-registered visitors to our site. This can include using a "cookie" which is a small file stored on your browser. The information collected in this way can be used to identify you unless you modify your browser to prevent this happening - guidance for which is set out below. We also aggregate this data to perform statistical analyses of the characteristics and behaviour of our Website visitors. Cookies are also used as a further means of ensuring private and secure purchase sessions are operated within the Website.
We may use third-party advertising companies to serve advertisements on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. Your browser can be modified to not accept cookies - guidance for which is provided in the paragraph below.
You have the ability to accept or decline cookies by modifying the settings in your browser (for example, using Internet Explorer select 'internet options' from the 'tools' menu, then click 'security', followed by 'custom level' and select 'disable cookies'). For more information about cookies, including how to set your internet browser to reject cookies, please go to www.allaboutcookies.org.
When you enter our sitewww.FlowersDirect.ieyou will be offered the choice of accepting our cookies or amending the cookies we use to your own choice or even to reject all of our cookies
Cookies essential for placing your order Cookies for analytics
Cookies for marketing
We are always happy to help with any questions you may have and we have appointed a Data Protection Officer whose role is to inform and advise us about data protection and to ensure that we remain compliant with data protection laws. The Data Protection Officer should be your first point of contact if you have any queries or concerns about personal data. Our Data Protection Officer can be contacted at:
Email:customer.services@FlowersDirect.ie, Mark your email, ‘Attention Data Protection Officer’. Post: Data Protection Officer FlowersDirect.ie, Unit 24 Fashion City, Dublin 24, D24 N29KIreland,
As well as the above there are a few ways for you to get in touch with us here at FlowersDirect.ie. If you would like to speak to a member of the FlowersDirect.ie team, please call us on 01 5311186.
email us oncustomer.service@FlowersDirect.ie. Typically we respond within a working day. You can also send us a whatsapp on +353 86 773 8000 (message only)
from outside Ireland or from a mobile then dial +353 1 5311186.
Calls are answered during working hours only. Another option is to write to us with this address:
Unit 24 Fashion City Dublin 24